CUSTOMER SERVICE | Buy So Pretty Jewelry Online & In Stores

CUSTOMER SERVICE

For all inquiries, please contact us at info@sopretty.ca, or call 780-975-1457 Monday-Friday, 8AM-5PM CMT.

             

Currency

All items sold by So Pretty Jewelry By Cara Cotter online are in Canadian dollars.

 
Online Returns

If you are not completely satisfied with your purchase, we will accept your return within 30 days from the date of receipt. A refund of the purchase price, less shipping costs, will be issued provided the returned merchandise is in its original, resalable condition and the Packing Slip is included with the return.
 
 
SHIPPING & DELIVERY

         

  • All orders are shipped out within 3 business days of placing your order online. Please note the cutt off time is 4:00 pm CMT.
  • All online purchases are shipped via Canada Post - expedited service within Canada and Canada Post AIR MAIL everywhere else worldwide.
    • A) CANADIAN orders are automatically shipped via Expedited service with a tracking number and $100 insurance. It generally takes 3-6 business days to deliver, depending on where you are located.
    • B) USA and international orders are shipped via standard airmail, which takes 1-2 weeks to deliver (counting business days only). It includes $100 insurance but no tracking and no delivery confirmation. If you would like to upgrade shipping please note it at checkout and an upgrade can be arranged.
  • Tracking a shipment. Canadian orders may track the status of their shipment by using the tracking number sent to you via email at the time your order is shipped.
  • International Shipping All International orders are shipped free via Canada Post Airmail. Please be aware that orders shipped outside Canada may be subject to local customs fees or duties. Every country has different procedures and fees for incoming packages. Unfortunately So Pretty Jewelry By Cara Cotter does not have information on customs or duties, and we are not able to estimate these charges. Please check with the proper local authorities before placing your purchase. So Pretty Jewelry By Cara Cotter is not responsible for non-paid import taxes, nor will So Pretty Jewelry By Cara Cotter issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.
          

 

Corporate Office
So Pretty Jewelry By Cara Cotter
12-25021 TWP RD544A
Sturgeon County, Alberta
Canada, T8T-0B9
780-975-1457